If you’re experiencing an issue with a Blackbird Extension or have a question, you can easily reach our support team by submitting a ticket through the Chat widget on our website.
Follow the steps below to submit your request:
📍 Where to Submit a Ticket
You can submit your ticket directly from our official store site:
👉 https://store.bird.eu
🗂️ How to Submit a Ticket
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Visit the Store Website
Go to https://store.bird.eu in your browser. -
Open the Chat Widget
In the bottom-right corner of the screen, you’ll see a chat bubble icon. Click it to open the Cha widget. -
Start a New Conversation
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If this is your first time contacting us, you’ll be prompted to enter your email address.
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If you’ve contacted us before, just continue in the chat window.
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Describe Your Issue
Clearly explain:-
The extension name and version.
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Your Magento version.
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Steps to reproduce the issue (if any).
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Any error messages or screenshots.
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Submit Your Message
Once you’ve entered the details, press Enter or click Send. Our support team will receive your message and follow up as soon as possible.
🕒 Response Times
Our team typically responds within 1–2 business days, depending on ticket volume. You’ll receive replies via email and inside the Chat widget if you're still on the site.
📎 Tips for Faster Support
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Be as specific as possible.
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Include screenshots, logs, or URLs if applicable.
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Let us know if it's urgent or blocking production.
If you'd prefer to email us directly, you can also reach our support team at: [email protected]