Providing a clear and complete bug report helps us resolve your issue faster and more effectively. Below is a checklist of what to include when reporting a bug related to a Blackbird Extension.
✅ What to Include in Your Bug Report
1. Extension Information
-
Extension name
(e.g., Cron Scheduler, Advanced Smtp, etc.) -
Extension version
(You can find this in thecomposer.jsonfile or under Stores > Configuration > Blackbird in Magento Admin.)
2. Magento Environment
-
Magento version
(e.g., 2.4.7-p2) -
PHP version
-
Hosting environment
(e.g., local dev, production server, cloud hosting)
3. Steps to Reproduce
Clearly describe how we can reproduce the issue:
1. Go to...
2. Click on...
3. Expecting...
4. Instead I see...
4. Expected vs Actual Behavior
Explain what you expected to happen and what actually happened:
-
Expected: “The cron job should appear in the job grid.”
-
Actual: “The cron job is missing, and the log shows an error.”
5. Error Messages or Logs
Include any relevant error messages or logs:
-
System log (
var/log/system.log) -
Exception log (
var/log/exception.log) -
Browser console errors
-
PHP or NGINX/Apache errors if applicable
6. Screenshots or Screen Recordings (if possible)
Visuals help us understand the issue faster. You can upload:
-
A screenshot of the error or unexpected behavior
-
A short screen recording of the steps to reproduce the bug
7. Other Relevant Info
-
Any recent changes to your Magento environment
-
Whether other extensions may be involved
-
Whether you’ve tried basic troubleshooting (e.g., cache flush, reindex, deploy)
🧪 Bonus: Reproducible Example
If possible, try to reproduce the issue on a clean Magento installation or staging site. Let us know the result—this helps us rule out conflicts with other custom code or extensions.
📨 Where to Send It
You can submit your bug report:
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Via the chat widget at https://store.bird.eu
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Or by email: [email protected]
A clear bug report helps us help you faster 🚀.
Thanks for working with us to improve Blackbird Extensions!