Standard Support Period
When you purchase a Blackbird extension, you receive access to our technical support services for a standard period of 60 days from the date of purchase. This support period is included with your license and provides:
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Installation Assistance: Help with installing and configuring your extension
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Troubleshooting: Support for resolving issues and bugs
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Usage Guidance: Help with understanding how to use the extension's features
📞 Support Channels
During your active support period, you can access support through:
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Email Support: Contact our support team at [email protected]
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Chat Widget: Submit tickets through the chat widget on the website
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Documentation: Access to comprehensive documentation and guides
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Knowledge Base: Articles and FAQs addressing common questions and issues
Support Limitations
Our standard support covers:
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Issues directly related to the extension's functionality
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Compatibility with supported platforms and versions
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Basic customization guidance
Support does not include:
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Custom development or extensive customization
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Issues caused by third-party extensions or modifications
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Server or hosting environment issues not directly related to our extension
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Training beyond basic usage guidance
Additional Support Period Extensions
What is an Additional Support Period?
If your standard support period has expired but you still need technical assistance, you can purchase an Additional Support Period Extension. This extends your access to our support services without requiring a full license renewal.
Benefits of Additional Support Period
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Continued Access to Support: Maintain access to our technical support team
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Cost-Effective: Less expensive than renewing your full license if you only need support
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Flexible Duration: Available in various time increments to suit your needs
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Same Level of Service: Receive the same quality support as during your standard period
How to Purchase Additional Support
To purchase an Additional Support Period Extension:
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Visit our Additional Support page
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Choose your desired support period duration
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Complete the checkout process
Pricing
Additional Support Period Extensions are priced based on:
- The duration of the support extension (1, 3, 6 or 12 months)
For current pricing, please visit our Additional Support page.
When to Consider Additional Support
Choose Additional Support When:
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Your license support period has expired but you need temporary support
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You have a specific issue that needs resolution
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You're planning to migrate away from the extension but need assistance in the interim
Support Expiration
When your support period expires (either standard or additional):
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Existing open tickets will still be addressed
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You can still access documentation and knowledge base articles
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You can purchase an Additional Support Period or renew your license to regain support access
❓ Questions About Support
If you have questions about our support policies or need assistance with purchasing additional support, feel free to contact our team.