If you haven’t found the answers to your questions in our Help Center, don’t worry our support team is here to assist you.
For personalized assistance regarding your Blackbird extensions, you can reach out through the following channels:
1. Via the Chat Widget (Recommended)
The fastest way to get a response is by using our chat widget on our official website:
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Website: https://store.bird.eu
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How to reach us: Click on the chat bubble icon located in the bottom-right corner of the page.
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Tips for faster resolution:
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Extension Details: Mention the name and version of the extension you are using.
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Technical Context: Include your Magento version.
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Reproducibility: Describe the steps taken to encounter the issue.
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Evidence: Provide any relevant error messages, screenshots, or logs.
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2. Via Email
If you prefer to contact us via email, you can send your request directly to our team at:
- Email: [email protected]
🕒 Response Times
Our team typically responds to all inquiries within 1–2 business days, depending on the current volume of tickets.
We are committed to helping you resolve your issues as quickly as possible. Please don't hesitate to reach out!