Overview
At Blackbird, we strive to ensure complete customer satisfaction with our extensions. However, we understand that in some cases, a refund may be necessary. This document outlines our refund policy for Blackbird extensions purchased from our official store.
🔙 Refund Eligibility
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on most Blackbird extensions under the following conditions:
- The refund request is made within 14 days of the original purchase date
📝 How to Request a Refund
To request a refund for a Blackbird extension:
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Email 📧 [email protected] with your order number and refund request details.
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Contact us through the live chat on our website.
Refund Processing
Once your refund request is submitted:
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Our team will review your request within 2-3 business days
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You may be contacted for additional information or troubleshooting
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If approved, the refund will be processed to your original payment method
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Refunds typically appear in your account within 5-10 business days, depending on your payment provider
After a Refund
When a refund is processed:
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Your license key will be deactivated
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You will lose access to updates and support
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You must uninstall the extension from all websites
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You will no longer be able to download the extension
Special Circumstances
We evaluate each refund request individually and may make exceptions to this policy in special circumstances. Our primary goal is customer satisfaction while maintaining fair business practices.
❓ Questions About Refunds
If you have questions about our refund policy or need assistance with a refund request:
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Contact our support team at [email protected]
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Use the live chat on our website during business hours