Billing & Licensing

Licensing Terms

⚖️ Overview of Blackbird Extension Licenses When you purchase a Blackbird extension, you are granted a license to use the software according to specific terms and conditions. This document provides a summary of these terms, but for the complete and legally binding license agreement, please refer to our official license agreement. License Duration & Validity Our license permits use of the extension on a single Magento installation. This license is tied to one Magento instance rather than a specific domain. This means: - If you operate multiple domains (multi-site) within the same Magento instance, a single license covers all those domains. - However, if you run separate Magento instances for different sites, each instance requires its own license. - If your server setup uses multiple Magento frontend servers (e.g., in a load-balanced or clustered environment) but they all serve the same Magento instance, a single license is sufficient to cover them. - The purchased extension version must match your Magento 2 / Adobe Commerce version to be valid (Open Source, Commerce on Prem, Commerce on Cloud). That said, you may install the extension on additional Magento instances used strictly for development, testing, or staging purposes, provided these environments are not publicly accessible. What's Included in Your License Your Blackbird extension license includes: 1. Software Access: The right to download and install the extension 2. Updates: Access to all updates released during your license period 3. Technical Support: Assistance with installation and usage 4. Documentation: Access to user guides and documentation Restrictions The license explicitly prohibits: - Redistributing or reselling the extension - Modifying the extension's code for redistribution - Removing copyright or attribution notices - Transferring the license to another party without permission - Using a single license on multiple unrelated sites License Verification Some extensions may include license verification mechanisms that: - Periodically verify the validity of your license - May limit functionality if the license is invalid or expired - Connect to our license servers for verification Open Source Components Blackbird extensions may include open-source components that are subject to their respective licenses. Information about these components and their licenses is available in the extension documentation. License Termination Your license may be terminated if you: - Violate any terms of the license agreement - Request a refund (if eligible) - Initiate a chargeback for your purchase Upon termination, you must cease using the extension and delete all copies. Questions About Licensing If you have questions about your license or need clarification on any terms, please: - Refer to the complete license agreement - Contact our support team at [email protected]

Purchase & Invoicing

How to Purchase Blackbird Extensions Blackbird extensions can be purchased directly from our official store. The purchase process is straightforward: 1. Browse our collection of extensions at https://store.bird.eu 2. Select the extension you wish to purchase 3. Add the extension to your cart 4. Proceed to checkout 5. Complete the payment using one of our supported payment methods Payment Methods We accept the following payment methods: - Credit/Debit Cards (Visa, MasterCard, American Express) - PayPal - Bank Transfer Invoicing Automatic Invoice Generation Upon completing your purchase, an invoice will be automatically generated and sent to the email address provided during checkout. This typically happens within minutes of your purchase. Invoice Details All invoices include: - Your complete billing information - The extension(s) purchased - Price breakdown (including any applicable taxes) - Transaction ID for reference - Payment method used Missing Invoices If you haven't received your invoice within 24 hours of purchase: 1. Check your spam/junk folder 2. Log in to your account on https://store.bird.eu and visit the "Order History" section 3. Contact our billing support at [email protected] with your order number VAT Information For EU-based customers, VAT will be applied according to your country's regulations. If you have a valid VAT number, please enter it during checkout to avoid VAT charges if applicable. If you have any questions about purchasing or invoicing, feel free to contact our support team.

Refund Policy

Overview At Blackbird, we strive to ensure complete customer satisfaction with our extensions. However, we understand that in some cases, a refund may be necessary. This document outlines our refund policy for Blackbird extensions purchased from our official store. 🔙 Refund Eligibility 14-Day Money-Back Guarantee We offer a 14-day money-back guarantee on most Blackbird extensions under the following conditions: 1. The refund request is made within 14 days of the original purchase date 📝 How to Request a Refund To request a refund for a Blackbird extension: - Email 📧 [email protected] with your order number and refund request details. - Contact us through the live chat on our website. Refund Processing Once your refund request is submitted: 1. Our team will review your request within 2-3 business days 2. You may be contacted for additional information or troubleshooting 3. If approved, the refund will be processed to your original payment method 4. Refunds typically appear in your account within 5-10 business days, depending on your payment provider After a Refund When a refund is processed: 1. Your license key will be deactivated 2. You will lose access to updates and support 3. You must uninstall the extension from all websites 4. You will no longer be able to download the extension Special Circumstances We evaluate each refund request individually and may make exceptions to this policy in special circumstances. Our primary goal is customer satisfaction while maintaining fair business practices. ❓ Questions About Refunds If you have questions about our refund policy or need assistance with a refund request: - Contact our support team at [email protected] - Use the live chat on our website during business hours

Transfer a License

License Transfer Overview There may be situations where you need to transfer a Blackbird extension license from one Magento installation to another or from one account to another. This guide explains the license transfer process and requirements. License Transfer Restrictions Before requesting a license transfer, please note: - License transfers are subject to our license agreement - A license can only be transferred once every 6 months - The license must be active and in good standing - Licenses cannot be transferred to resell or redistribute the extension How to Request a License Transfer To transfer a license to a different Magento installation or account: 1. Log in to your account at https://store.bird.eu 2. Contact our support team at [email protected] with the subject "License Transfer Request" 3. Include the following information in your request: - Order number - Extension name and version - If transferring to another account, provide the email address of the recipient account 4. Allow 1-3 business days for our team to process your request Transfer Process Once your request is received: 1. Our team will verify your license information 2. If approved, we will deactivate the license on the current installation 3. We will then activate the license on the new installation or account 4. You will receive a confirmation email once the transfer is complete Frequently Asked Questions Can I transfer my license to a development or staging environment? Yes, you can use your license on development or staging environments without a formal transfer, as long as these environments are not publicly accessible and are used solely for development purposes. Is there a fee for transferring a license? In most cases, there is no fee for a standard license transfer. However, special circumstances may require additional processing fees. How long does the transfer process take? Standard license transfers typically take 1-3 business days to process. Need Help? If you have questions about the license transfer process: - Contact our support team at [email protected] - Refer to our license agreement for detailed terms - Use the live chat on our website during business hours