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Transfer a License

Last updated on Jul 01, 2025

License Transfer Overview

There may be situations where you need to transfer a Blackbird extension license from one Magento installation to another or from one account to another. This guide explains the license transfer process and requirements.

License Transfer Restrictions

Before requesting a license transfer, please note:

  • License transfers are subject to our license agreement

  • A license can only be transferred once every 6 months

  • The license must be active and in good standing

  • Licenses cannot be transferred to resell or redistribute the extension

How to Request a License Transfer

To transfer a license to a different Magento installation or account:

  1. Log in to your account at https://store.bird.eu

  2. Contact our support team at [email protected] with the subject "License Transfer Request"

  3. Include the following information in your request:

    • Order number

    • Extension name and version

    • If transferring to another account, provide the email address of the recipient account

  4. Allow 1-3 business days for our team to process your request

Transfer Process

Once your request is received:

  1. Our team will verify your license information

  2. If approved, we will deactivate the license on the current installation

  3. We will then activate the license on the new installation or account

  4. You will receive a confirmation email once the transfer is complete

Frequently Asked Questions

Can I transfer my license to a development or staging environment?

Yes, you can use your license on development or staging environments without a formal transfer, as long as these environments are not publicly accessible and are used solely for development purposes.

Is there a fee for transferring a license?

In most cases, there is no fee for a standard license transfer. However, special circumstances may require additional processing fees.

How long does the transfer process take?

Standard license transfers typically take 1-3 business days to process.

Need Help?

If you have questions about the license transfer process: