How to Reset Your Password

Follow these steps to reset your password:

1. Visit our store at https://store.bird.eu/en/customer/account/login/

2. Look for the "Forgot Your Password?" link below the login form and click on it

3. Enter the email address associated with your account

4. Click the "Reset My Password" button

5. Check your email inbox for a password reset link

6. Click on the link in the email

7. Enter your new password (twice for confirmation)

8. Click "Save" or "Submit" to update your password

9. Log in with your new password

Didn't Receive the Reset Email?

If you don't receive the password reset email:

1. Wait a few minutes as email delivery can sometimes be delayed

2. Check your spam or junk folder

3. Verify that you entered the correct email address

4. Try the password reset process again

5. If you still don't receive the email, contact our support team

Password Security Tips

For optimal account security, we recommend:

• Use a strong password with at least 8 characters

• Include a mix of uppercase letters, lowercase letters, numbers, and special characters

• Avoid using easily guessable information (like birthdays or names)

• Don't reuse passwords from other websites

• Consider using a password manager to generate and store secure passwords

Account Lockouts

For security reasons, your account may be temporarily locked after multiple failed login attempts. If this happens:

1. Wait 30 minutes before trying again

2. Use the password reset process to create a new password

3. Contact support if you believe your account has been compromised

Still Having Trouble?

If you're still unable to reset your password:

• Contact our support team at [email protected]

• Provide your account email address and explain the issue

• Our team will respond during business hours to help resolve the issue