We're here to help! Below are our official support hours and what you can expect in terms of response time when reaching out to the Blackbird team.
🕒 Support Hours
Our support team is available on the following days:
Monday, Tuesday, Thursday & Friday
🕘 From 9:00 AM to 5:00 PM (UTC+1 / Paris time)
🛑 Please note: We are not available on Wednesdays, weekends, or public holidays in France.
💬 Languages We Support
You can contact us in:
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🇫🇷 French
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🇬🇧 English
We'll do our best to assist you in your preferred language.
📩 Response Time
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We typically respond to requests within 1 to 2 business days, depending on the complexity of the issue and current ticket volume.
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Complex technical issues may take a bit longer, but we’ll always keep you updated.
If your issue is urgent or blocking production, please mention it clearly in your message so we can prioritize appropriately.
📍 How to Contact Us
You can reach us via:
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The chat widget at https://store.bird.eu
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Email: [email protected]
Thank you for your patience and trust in Blackbird. We’re committed to providing timely, high-quality support during our working hours.