Account & Access

Generate your composer access keys

1. Introduction To install Blackbird Magento modules using Composer, you must first configure access to Blackbird’s private Composer repository. Without this, Composer cannot download the required packages. 2. Add the Blackbird Repository Run the following command in your terminal: composer config repositories.blackbird \ '{"type": "composer", "url": "https://repo.bird.eu/"}' This tells Composer where to find the Blackbird modules. 3. Get Your Access Keys Since the repository is private, you’ll need a Public Key and a Private Key. Here’s how to generate them: 1. Log in to your account at store.bird.eu 2. Navigate to Account → My Licenses 3. Create or edit your license 4. Add your domain(s) (e.g., yourdomain.com) and validate 5. Your public/private key pair will be generated 4. Authenticate Composer with Your Keys Use the following command to add your credentials to Composer: composer config -a \ http-basic.repo.bird.eu {USERNAME} {PASSWORD} Replace: - {USERNAME} with your Public Key - {PASSWORD} with your Private Key 💡 Pro tip: You can find a ready-to-copy version of this command in your account panel. 5. Install the Module Once everything is set up, you can install a Blackbird module with: composer require blackbird/module-name Replace module-name with the actual package name (e.g., blackbird/contentmanager). Frequently Asked Questions (FAQ) ❓ “Could not find package…” error? - Double-check if the repository was added correctly - Make sure your access keys are valid and your domain is listed - Try running composer clear-cache and reinstalling ❓ How to add another domain to my license? - Go to Account → My Licenses on store.bird.eu - Add and validate the new domain - Update or regenerate your keys if needed If you still have issues or questions, feel free to contact us — we're here to help!

How to Reset Your Password

Follow these steps to reset your password: 1. Visit our store at https://store.bird.eu/en/customer/account/login/ 2. Look for the "Forgot Your Password?" link below the login form and click on it 3. Enter the email address associated with your account 4. Click the "Reset My Password" button 5. Check your email inbox for a password reset link 6. Click on the link in the email 7. Enter your new password (twice for confirmation) 8. Click "Save" or "Submit" to update your password 9. Log in with your new password Didn't Receive the Reset Email? If you don't receive the password reset email: 1. Wait a few minutes as email delivery can sometimes be delayed 2. Check your spam or junk folder 3. Verify that you entered the correct email address 4. Try the password reset process again 5. If you still don't receive the email, contact our support team Password Security Tips For optimal account security, we recommend: - Use a strong password with at least 8 characters - Include a mix of uppercase letters, lowercase letters, numbers, and special characters - Avoid using easily guessable information (like birthdays or names) - Don't reuse passwords from other websites - Consider using a password manager to generate and store secure passwords Account Lockouts For security reasons, your account may be temporarily locked after multiple failed login attempts. If this happens: 1. Wait 30 minutes before trying again 2. Use the password reset process to create a new password 3. Contact support if you believe your account has been compromised Still Having Trouble? If you're still unable to reset your password: - Contact our support team at [email protected] - Provide your account email address and explain the issue - Our team will respond during business hours to help resolve the issue

Data Privacy Requests (GDPR)

Your Rights Under GDPR At Blackbird, we respect your privacy rights under the General Data Protection Regulation (GDPR). This guide explains how to exercise your rights to data anonymization or suppression. Types of Data Privacy Requests Under GDPR, you can request: 1. Access to Your Data: Receive a copy of all personal data we hold about you 2. Data Correction: Update or correct inaccurate personal information 3. Data Deletion/Erasure: Request the deletion of your personal data (right to be forgotten) 4. Data Processing Restriction: Limit how we use your data 5. Data Portability: Receive your data in a structured, commonly used format 6. Objection to Processing: Object to certain types of data processing How to Submit a Data Privacy Request To submit a request for data anonymization, suppression, or any other GDPR-related request: 1. Send an email to [email protected] with the subject "GDPR Data Request" 2. Include the following information: - Your full name - Email address associated with your account - Order numbers (if applicable) - Specific request type (anonymization, deletion, access, etc.) - Any additional details relevant to your request 3. For security purposes, we may ask you to verify your identity ⏱️ Response Timeline We are committed to responding to your request in a timely manner: - We will acknowledge receipt of your request within 3 business days - We will process your request within 30 calendar days - If your request is complex, we may extend this period by up to an additional 60 days (we will notify you if this is the case) 🔄 Data Anonymization Process When we anonymize your data: 1. We identify all personal data associated with your account 2. We replace identifiable information with non-identifiable placeholders 3. Your email address is removed from marketing communications 4. Your account remains functional but without personally identifiable information 5. We maintain minimal data required for legal and business purposes (such as order records) 🗑️ Data Deletion Process When we delete your data: 1. Your account will be deactivated 2. Your personal information will be deleted from our active systems 3. Order history will be maintained without personal identifiers for legal and tax purposes 4. Backups containing your data will be overwritten in our normal backup cycle 5. You will receive confirmation once the deletion is complete ❓ Frequently Asked Questions Will data deletion affect my purchased extensions? Data deletion may affect your ability to access previously purchased extensions. We recommend downloading all your extensions before requesting complete data deletion. What data do you retain for legal purposes? We may retain certain transaction records for tax and legal compliance, but these will be anonymized and contain no personally identifiable information. Can I reactivate my account after deletion? Once your data is fully deleted, account reactivation is not possible. You would need to create a new account. 📞 Contact Information For any questions about data privacy or GDPR requests: - 📧 Email: [email protected] - 📝 Subject: "GDPR Inquiry" - 🌐 Visit our Privacy Policy for more information

How to Access Extensions Purchased from the Adobe Commerce Marketplace

If you’ve purchased an extension through the Adobe Commerce Marketplace, the process of accessing and installing it differs slightly from purchasing directly from our store. This guide will help you understand how to retrieve your extension and the options available to make integration smoother. Accessing Extensions from the Adobe Commerce Marketplace When you purchase one of our extensions from the Adobe Commerce Marketplace, the extension is distributed and managed through Adobe’s own infrastructure, not directly by us. Here’s how to access it: 1. Connect Your Adobe Marketplace Account with Composer To download and install the extension, you’ll need to configure Composer using the credentials provided by Adobe: - Log in to your Adobe Commerce Marketplace account - Go to My Profile > Access Keys - Copy your Public and Private Keys - On your server or development environment, configure your auth credentials for Composer: composer config --global http-basic.repo.magento.com <public_key> <private_key> 2. Require the Extension via Composer Once your authentication is set up, require the extension by its package name (as shown on your Adobe Marketplace order details): composer require blackbird/module-name Note: Adobe packages use the repo.magento.com repository, not our private source. Difference Between Marketplace and Direct Purchases When purchasing an extension directly from our store, you benefit from: - Immediate access via our private Composer repository (Packagist) - Faster support and direct communication with our development team - Early access to updates and new features - Custom build options and tailored licensing (when applicable) In contrast, extensions purchased through Adobe Commerce Marketplace: - Must be installed via Adobe’s own repository (repo.magento.com) - May have update delays due to Adobe’s review and publishing process - Are not automatically linked to your customer account on our website Need Access Through Our Private Packagist? If you've purchased an extension from Adobe Marketplace and prefer to install it via our private Packagist repository, we can enable this on request. Please contact us at [email protected] with your order number and Adobe Marketplace purchase confirmation. Once verified, we’ll provide access credentials and installation instructions for our private repository. If you need help at any stage, don’t hesitate to reach out — we’re here to assist!