How can we help?
Search for the articles here or browse the categories below.
Browse by topic
Find guides, tutorials, and answers organised by category.
Popular articles
What other people are reading right now.
Still Need Help? Contact Our Support Team
If you haven’t found the answers to your questions in our Help Center, don’t worry our support team is here to assist you. For personalized assistance regarding your Blackbird extensions, you can reach out through the following channels: 1. Via the Chat Widget (Recommended) The fastest way to get a response is by using our chat widget on our official website: - Website: https://store.bird.eu - How to reach us: Click on the chat bubble icon located in the bottom-right corner of the page. - Tips for faster resolution: - Extension Details: Mention the name and version of the extension you are using. - Technical Context: Include your Magento version. - Reproducibility: Describe the steps taken to encounter the issue. - Evidence: Provide any relevant error messages, screenshots, or logs. 2. Via Email If you prefer to contact us via email, you can send your request directly to our team at: - Email: [email protected] 🕒 Response Times Our team typically responds to all inquiries within 1–2 business days, depending on the current volume of tickets. We are committed to helping you resolve your issues as quickly as possible. Please don't hesitate to reach out!
📞 SupportSupport Hours & Response Time
We're here to help! Below are our official support hours and what you can expect in terms of response time when reaching out to the Blackbird team. 🕒 Support Hours Our support team is available on the following days: Monday, Tuesday, Thursday & Friday 🕘 From 9:00 AM to 5:00 PM (UTC+1 / Paris time) 🛑 Please note: We are not available on Wednesdays, weekends, or public holidays in France. 💬 Languages We Support You can contact us in: - 🇫🇷 French - 🇬🇧 English We'll do our best to assist you in your preferred language. 📩 Response Time - We typically respond to requests within 1 to 2 business days, depending on the complexity of the issue and current ticket volume. - Complex technical issues may take a bit longer, but we’ll always keep you updated. If your issue is urgent or blocking production, please mention it clearly in your message so we can prioritize appropriately. 📍 How to Contact Us You can reach us via: - The chat widget at https://store.bird.eu - Email: [email protected] Thank you for your patience and trust in Blackbird. We’re committed to providing timely, high-quality support during our working hours.
🔒 Account & AccessHow to Reset Your Password
Follow these steps to reset your password: 1. Visit our store at https://store.bird.eu/en/customer/account/login/ 2. Look for the "Forgot Your Password?" link below the login form and click on it 3. Enter the email address associated with your account 4. Click the "Reset My Password" button 5. Check your email inbox for a password reset link 6. Click on the link in the email 7. Enter your new password (twice for confirmation) 8. Click "Save" or "Submit" to update your password 9. Log in with your new password Didn't Receive the Reset Email? If you don't receive the password reset email: 1. Wait a few minutes as email delivery can sometimes be delayed 2. Check your spam or junk folder 3. Verify that you entered the correct email address 4. Try the password reset process again 5. If you still don't receive the email, contact our support team Password Security Tips For optimal account security, we recommend: - Use a strong password with at least 8 characters - Include a mix of uppercase letters, lowercase letters, numbers, and special characters - Avoid using easily guessable information (like birthdays or names) - Don't reuse passwords from other websites - Consider using a password manager to generate and store secure passwords Account Lockouts For security reasons, your account may be temporarily locked after multiple failed login attempts. If this happens: 1. Wait 30 minutes before trying again 2. Use the password reset process to create a new password 3. Contact support if you believe your account has been compromised Still Having Trouble? If you're still unable to reset your password: - Contact our support team at [email protected] - Provide your account email address and explain the issue - Our team will respond during business hours to help resolve the issue
🔒 Account & AccessGenerate your composer access keys
1. Introduction To install Blackbird Magento modules using Composer, you must first configure access to Blackbird’s private Composer repository. Without this, Composer cannot download the required packages. 2. Add the Blackbird Repository Run the following command in your terminal: composer config repositories.blackbird \ '{"type": "composer", "url": "https://repo.bird.eu/"}' This tells Composer where to find the Blackbird modules. 3. Get Your Access Keys Since the repository is private, you’ll need a Public Key and a Private Key. Here’s how to generate them: 1. Log in to your account at store.bird.eu 2. Navigate to Account → My Licenses 3. Create or edit your license 4. Add your domain(s) (e.g., yourdomain.com) and validate 5. Your public/private key pair will be generated 4. Authenticate Composer with Your Keys Use the following command to add your credentials to Composer: composer config -a \ http-basic.repo.bird.eu {USERNAME} {PASSWORD} Replace: - {USERNAME} with your Public Key - {PASSWORD} with your Private Key 💡 Pro tip: You can find a ready-to-copy version of this command in your account panel. 5. Install the Module Once everything is set up, you can install a Blackbird module with: composer require blackbird/module-name Replace module-name with the actual package name (e.g., blackbird/contentmanager). Frequently Asked Questions (FAQ) ❓ “Could not find package…” error? - Double-check if the repository was added correctly - Make sure your access keys are valid and your domain is listed - Try running composer clear-cache and reinstalling ❓ How to add another domain to my license? - Go to Account → My Licenses on store.bird.eu - Add and validate the new domain - Update or regenerate your keys if needed If you still have issues or questions, feel free to contact us — we're here to help!
🚀 Getting Started✨ Installation Guide
Follow this guide to install any Blackbird extension on your Magento 2 store. ✅ Prerequisites Before starting the installation, make sure: - Your store runs Magento 2.3.x or higher. - You are comfortable using the command line. - The site is in developer mode (recommended for installation). ⚠️ Do not install extension directly to a production environment without testing it before in a development environment. 1. Get the Extension You can get the Blackbird extension in one of the following ways: Option A: Via Composer (Recommended) As the module is hosted in a private repository, you may need to add credentials or repository information to your composer.json. Follow this guide on how to generate the access keys and configure your composer.json . composer require blackbird/module-extension-name 🔁 Replace module-extension-name with the actual package name (e.g., blackbird/contentmanager). Option B: Manual Installation (ZIP File) 1. Ask the zip of the extension by sending an email to [email protected] . 2. Extract the contents and upload them to: app/code/Blackbird/ExtensionName app/code/Blackbird/ExtensionName 🗂️ Make sure the folder structure is: app/code/Blackbird/ExtensionName/registration.php, etc. NB: Install all the modules present in the require section of composer.json. Generally, the blackbird/extensions-core is required. You can find it here. 2. Enable the Module Run the following CLI commands from your Magento root directory: bin/magento module:enable Blackbird_ExtensionName bin/magento setup:upgrade If needed: bin/magento setup:di:compile bin/magento setup:static-content:deploy ⚠️ Replace Blackbird_ExtensionName with the correct module name. 3. Clear Cache bin/magento cache:clean bin/magento cache:flush 4. Verify Installation You can verify that the module is installed correctly by running: bin/magento module:status Look for Blackbird_ExtensionName in the list of enabled modules. You can also check in the Admin Panel, where a new menu item or feature section should now appear depending on the extension. Need Help? If you encounter issues during installation, check the logs in: var/log/ Or contact us via the chat for technical assistanc
📞 SupportHow to Submit a Support Ticket
If you’re experiencing an issue with a Blackbird Extension or have a question, you can easily reach our support team by submitting a ticket through the Chat widget on our website. Follow the steps below to submit your request: 📍 Where to Submit a Ticket You can submit your ticket directly from our official store site: 👉 https://store.bird.eu 🗂️ How to Submit a Ticket 1. Visit the Store Website Go to https://store.bird.eu in your browser. 2. Open the Chat Widget In the bottom-right corner of the screen, you’ll see a chat bubble icon. Click it to open the Cha widget. 3. Start a New Conversation - If this is your first time contacting us, you’ll be prompted to enter your email address. - If you’ve contacted us before, just continue in the chat window. 4. Describe Your Issue Clearly explain: - The extension name and version. - Your Magento version. - Steps to reproduce the issue (if any). - Any error messages or screenshots. 5. Submit Your Message Once you’ve entered the details, press Enter or click Send. Our support team will receive your message and follow up as soon as possible. 🕒 Response Times Our team typically responds within 1–2 business days, depending on ticket volume. You’ll receive replies via email and inside the Chat widget if you're still on the site. 📎 Tips for Faster Support - Be as specific as possible. - Include screenshots, logs, or URLs if applicable. - Let us know if it's urgent or blocking production. If you'd prefer to email us directly, you can also reach our support team at: [email protected]